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| | | Q: | What exactly is in your study guides? | A: Each guide is developed to ensure the best possible opportunity to pass the exams the first time. Each certification authority (Microsoft, Cisco, etc.) clearly indicates what skills are being measured on their web sites for each test that is administered. We develop concepts to focus learning in these areas. Our study guides contain key points to reinforce these required skills.
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| Q: | I need an update. How do I get one? | A: All you need to do is to e-mail us and request one. We will then check to see if there's any updates on the study guide that you've purchased. You are only entitled to 1 time update within 3 months. We felt that 3 months is more than enough to study our study guide. It is advisable that you request for an update at least 1 week before your scheduled exam.
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| Q: | Do your study guides help pass adaptive tests? | A: To combat the adaptive format, we ensure there are enough key points on each tested concept to adequately cover the additional questions that an initial incorrect answer may throw your way. Some of the key points may seem redundant, but this redundancy ensures you have the necessary skills to easily answer additional questions on the same subject.
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| Q: | Do you share your customer information database with any third parties? | A: We at Elite Guides hate spam as much as you do, and respect your right to privacy. Under no circumstances will we ever share information obtained from a customer with a third-party.
Occasionally we will send out notifications when we release a new guide. You can be removed from our list by going to our main page on the website.
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| Q: | Do you offer discounts on multiple-guide orders? | A: Unfortunately we don't. Our prices are actually the cheapest around!
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| Q: | I'd like some more information, how can I contact you? | A: Just email us at
support@eliteguides.cn and we will respond promptly with all the information you may require.
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| Q: | How soon will I receive my product? | A: Within 24 hours the most. If you do not get any e-mail from us within 24 hours after your order is approved, please send an e-mail to us regarding this matter. This can be caused by e-mail transmission problems.
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| Q: | Do you sell your study guides to people around the world? | A: Yes, anybody around the world can place an order of our products.
We even have a payment vendors that is able to process payments for people around the world.
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| Q: | How much is your study guide? | A: Only USD45
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| Q: | I am looking for a study guide that is not in your product list. Can you develop it? | A: We can develop most of the study guides. Please contact us and let us know.
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| Q: | How do I receive the study guide I purchased? | | A: We'll e-mail you the download link to the study guide you purchased within 12 hours. If you do not get any e-mail from us within 24 hours, please use another e-mail address to contact us. |
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